Terms of Service & Refund Policy

Last updated: Oct 23, 2026

Note: This is not legal advice. We recommend having an attorney review these terms before relying on them.

These terms apply to services provided by AnswerNear ("we," "us") to the business purchasing them ("you").

1. Services. We offer (a) a free AI visibility snapshot, (b) a one-time diagnostic, and (c) monthly AI visibility services, as described on our pricing page at the time of purchase.

2. No guarantee of results. AI assistants and search platforms are operated by third parties who decide independently what to show. We do not guarantee any ranking, mention, recommendation, citation, traffic, calls, leads or revenue. Measurements are statistical estimates and include a margin of error.

3. Diagnostic refund. If you're not satisfied with your diagnostic for any reason, request a refund within 7 days of delivery and we'll refund it in full. If you've already applied the diagnostic credit to a monthly plan, the refund is handled under section 5.

4. Diagnostic credit. If you start a monthly plan within 30 days of your diagnostic being delivered, the full diagnostic fee is credited toward your first month.

5. Monthly service: first-month guarantee. In your first month we will deliver (a) your baseline report within 10 business days of payment and (b) the first batch of fixes within 30 days of payment. If we miss either deadline, you may request a full refund of the first month's fee.

6. Billing and cancellation. Monthly plans are billed in advance, month to month. You can cancel anytime by replying to any of our emails or writing to {support_email}. Cancellation takes effect at the end of the current billing month. Apart from sections 3, 5 and 7, fees already paid are not refunded.

7. Prepaid plans. Three-month prepaid plans receive a 10% discount. If you cancel a prepaid plan, we refund any full months not yet started, calculated at the discounted monthly rate.

8. Your approval. We will not publish or change content on your website, listings or profiles without your approval. For law firms: all content we draft is subject to your firm's review and approval before publication, and your firm remains responsible for compliance with the rules of professional conduct that apply to it.

9. Reviews. We do not buy, write, incentivize, filter or suppress reviews, and we will not help you do so. Any review-request process we set up asks all customers in the same way.

10. Ownership. Content we create for you, profile updates, and your measurement data belong to you. On cancellation you keep everything, and you may request a full export of your data at any time. We may keep anonymized, aggregated statistics (for example, average mention rates across a city) for research. These never identify you.

11. Information you provide. Please send us only public information about your business. Do not send us confidential client information, health information or privileged material.

12. Use of AI tools. AI agents perform much of our research, measurement and drafting. Deliverables are checked against our published measurement standards before they are sent to you.

13. Third-party platforms. Our work interacts with third-party platforms (AI assistants, search engines, directories). Their terms, availability and behavior are outside our control.

14. Limitation of liability. To the extent permitted by law, our total liability for any claim relating to the services is limited to the fees you paid us in the three months before the claim arose.

15. Changes. We may update these terms. Changes do not apply to periods you have already paid for. We'll notify active customers by email before changes take effect.

Contact: {support_email} · Wang Yuan
Room 1808, Building C, IFS International Finance Square
No. 1 Hongxing Road Section 3
Jinjiang District, Chengdu 610021
China